07-08-2019 08:34 AM
my best buy online account was hacked and a fraudulent order placed. on 7/5/19. when I called Best Buy they said they could not cancel the order because it was being prepared. This was a $423 charge that was not authorized! and I am on vacation and was depending on this money in my account. Somebody do something about this please.
07-08-2019 02:02 PM
Thanks for joining our forums, and for making your first post with us.
I hope you are having a fantastic vacation (outside of this unexpected charge that you did not authorize)! I would be happy to take a look at the order and inform you of any next steps that might be available. To get in touch, please send me a Private Message with the following information:
You can find a link to send a Private Message in my signature.