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New Member
Posts: 1
Registered: ‎01-17-2021

best buy gift card was stolen/hacked

Hello
I purchased a digital best buy gift card a month ago. Week later I failed to make a purchase with the gift card. At the same day I was charged multiple times from my bank account, I think my device was hacked. I had a picture of the guft card saved in my gallery. I wanted to fix this problem.
Thanks
Ibrohim
Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 340
Registered: ‎08-21-2017

Re: best buy gift card was stolen/hacked

Hello, Ibrohim,

 

Thank you for taking the time to reach out to us here on our community forums. A gift card is a great thing to have around so I can imagine how surprised you were to see this without a balance when you went to use it. I'd be glad to provide some additional details about what options are available to assist you moving forward.

 

In the event a gift card is lost, stolen or damaged we are able to replace that gift card for the remaining balance available. Has the full value of this gift card been used? If so, I would recommend contacting your local law enforcement as well as your banking institution to report these charges.

 

I hope I was able to provide some clarification on how to get help. Please don't hesitate to let me know if you have more questions. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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