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New Member
Posts: 2
Registered: ‎01-28-2019

automatically canceled orders

Good night, I am trying to do some shopping around the site for my wife pick up at the store. However, every purchase I make is automatically canceled! Since my card is from outside the United States, I put the Texas address at the billing address, but still cancel! My card is already released for these purchases.

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Posts: 2,957
Topics: 37
Kudos: 226
Solutions: 160
Registered: ‎08-21-2017

Re: automatically canceled orders

Hi there, FelipeBuenoFlores,

 

Thank you for visiting us again here on our community forums. I can certainly understand how frustrating it would be to have your orders cancelled without knowing why. I would be happy to help you take a look in to this to see if we can figure out what's going on. I see that you sent my colleague Kyle a message with some of your order details. Please keep an eye out for a private message from me shortly. You can view these by ensuring you are logged in to your forum account and clicking the evelope in the top right corner.

AndrewB|Social Media Specialist | Best Buy® Corporate
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