BestBuy.com

[3-2-]

I have been trying to place an order for some items and every time I place the order I get an email shortly after telling me that they "could not verify my info".i was wondering if there was a solution to this problem.

[jdogg836]

One of the topics pinned in this forum:

https://forums.bestbuy.com/t5/BestBuy-com/What-is-causing-my-order-to-cancel/td-p/1356733

[3-2-]

I have looked at the forum and have tried to change things based on recommendations and nothing there has seemed to work.

[jdogg836]

Ok, did you follow the steps after that by contacting a moderator?

[Allison-BBY Social Media Specialist]

Hello, 3-2-, and welcome to our online community!

Thanks for posting to our forum. I know how frustrating cancelled orders can be, and I'm happy to help.

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All the best,