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New Member
Posts: 2
Registered: ‎08-10-2020

automatic canceled orders

I have been trying to place an order for some items and every time I place the order I get an email shortly after telling me that they "could not verify my info".i was wondering if there was a solution to this problem.

Best Buy Employee
Posts: 2,576
Registered: ‎01-09-2015

Re: automatic canceled orders

One of the topics pinned in this forum:

 

https://forums.bestbuy.com/t5/BestBuy-com/What-is-causing-my-order-to-cancel/td-p/1356733

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 2
Registered: ‎08-10-2020

Re: automatic canceled orders

I have looked at the forum and have tried to change things based on recommendations and nothing there has seemed to work.

Best Buy Employee
Posts: 2,576
Registered: ‎01-09-2015

Re: automatic canceled orders

Ok, did you follow the steps after that by contacting a moderator?
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 1,810
Topics: 91
Kudos: 291
Solutions: 95
Registered: ‎11-23-2018

Re: automatic canceled orders

Hello, 3-2-, and welcome to our online community!

 

Thanks for posting to our forum. I know how frustrating cancelled orders can be, and I'm happy to help.

 

I have located your private message to us and have sent you a follow up there. You can read my message to your inbox by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!