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Posts: 1
Registered: ‎11-28-2019

account_data_discrepancy message

I tried to buy an at&t phone and after 5 failed attempts I got this message "Account_Data_Discrepency; Failure attempts using incorrect credentials exceeded"
I had forgotten my account information so I went and updated it and now I cant even buy a phone with the correct info.
How can I solve this problem asap?
Thanks


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Registered: ‎02-08-2019

Re: account_data_discrepancy message

Hello, aphunter,

 

Thanks for reaching out about this, I'm sorry to hear about this! Do you have a Best Buy retail location that you would be able to visit? You might be able to complete your purchase in person instead of trying to order online. Otherwise, I would recommend waiting another day or so, and making sure that all of the account information is being correctly input on the website. If you need to update any of your AT&T account information, I would recommend connecting with AT&T support directly.

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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