11-28-2019 05:25 PM
11-28-2019 10:03 PM
Thanks for reaching out about this, I'm sorry to hear about this! Do you have a Best Buy retail location that you would be able to visit? You might be able to complete your purchase in person instead of trying to order online. Otherwise, I would recommend waiting another day or so, and making sure that all of the account information is being correctly input on the website. If you need to update any of your AT&T account information, I would recommend connecting with AT&T support directly.