06-17-2020 10:45 AM
Hi, I ordered ring fit adventure for the switch on BestBuy on the 10th. Since I don't have a mailbox, I put in my home address and my PO box address, and I guess that messed stuff up. Last night it tried to correct it and said it should arrive by 11pm, which it obviously didn't. Today it says that it'll arrive by today on the BestBuy site. I checked the UPS site and it said that corrections to the address may have to be made. When I tried to change the address it said it wasn't allowed by the sender. Can I please have help changing my address?
06-17-2020 12:38 PM
I ordered a laptop as a gift recently. About 40 minutes after ordering I realized the ship to address was wrong. I couldn't change online so I called customer service. I was assured that the address had been changed. Next day I checked my UPS account and noticed that the address was still incorrect so i called (or chatted, cannot remember) again. Was assured that they contacted UPS and package was being re-rerouted. Next day saw notice that it was out for delivery to the wrong address, contacted customer service again and was told it would be retunred to Best Buy and I'd be issued a refund. Later that day I saw that it was delivered to the wrong address so I called best buy again and they said they'd have UPS pick it up. I get home over a week later and the package was still on the porch (it is a miracle that it wasn't stolen). In the meantime I have received my refund.
So I contacted customer service today and they said they would send a UPS label that "Absolutely" included pickup. I went to schedule pick up and UPS wanted to charge me $11. I'm leaving town again tomorrow for an indeterminate amount of time and do not have the time to take this to a UPS store.
It will be sitting at my house waiting for you people to get your act together.
Honestly - worst customer service I've ever dealt with.
06-17-2020 10:04 PM
06-19-2020 09:46 PM
06-22-2020 07:49 PM
It's is 7pm, we cannot discuss with you with virtual chat or by the customer service phone number (up to 11pm CT ... I think your automatic message is complelty wrong) and I need an urgent change.
My package was just sent to a wrong address (5m drive ... but wrong ...), I cannot change it in UPS but I cannot contact you to change it (live chat or phone), I cannot change it in the interface ...
Please provide me the procedure and who I could contact urgently to change the address before delivery.
06-22-2020 10:19 PM
06-25-2020 09:05 PM
I just ordered a product and didn't realize that the shipping address I used my previous residence in another state... Been trying to contact customer service through calls and online chat, but no one answers. The package is supposed to be shipped tomorrow and there doesn't seem to be anything I can do about it. Can anyone please help? Thanks!