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New Member
Posts: 1
Registered: ‎06-10-2020

won't let me cancel or change address and its less than 30 mins

I have been trying to change my order address for the last 30 mins. It I staying grayed out. I tried calling they say their lines are full to use the live chat until 11pm. I try the live chat and it says its close to call (its 5:30 at the start of this mess). I picked the address I wanted originally and as soon as I came back from selecting payment an defaulted to my old address. I want to fix this. But I can't get the website to work or a human to talk to. 

Posts: 1,102
Topics: 50
Kudos: 210
Solutions: 44
Registered: ‎11-23-2018

Re: accidental problem with order

[ Edited ]

Greetings,

 

If an order is being shipped to an incorrect shipping address, the option to modify this order can only occur within the first 30 minutes of it being placed. Once this time frame has passed, we cannot assist in updating an address. Also, making changes to an order for an item that is now sold out on BestBuy.com will cause the order to cancel. 

 

In the case of a pre-order, if the item has limited inventory, like many collector’s editions of games or movies, the inventory of these items will be locked to their shipping location, and are unable to be modified. The order may be cancelled and replaced with your new address, depending on the product’s availability.

 

In any case, it is recommended to contact the carrier directly after an item ships to see what options might be available. For example, enrolling in UPS My Choice will allow you to track and manage your shipments. Other carriers may have their own options. 

 

More information on cancelling an order can be found here.

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎06-11-2020

Purchase shipped to wrong address

My package was delivered to the wrong address! I called the customer service a few minutes after placing the order to correct a typo in the shipping address. The person I talked to confirmed that he can do that. I communicated the new shipping address. He confirmed that the change has been made. 3 days later I received a notification saying that he package was delivered... to the wrong address.

 

I just talked to another representive via the online chat to double-check the shipping address and, according to him, my order has never been updated and he doesn't see any trace of my call. According to him, once the package leaves BestBuy it's "outside their juridication" and I should send my complain to the delivery company (OnTrack).

 

Can you help find me the name of the person I talked to (to make sure I'm not crazy) and check whether he updated my order (as he said)? What are my option to get a refund? I lost $500 because of your inability of fixing a typo in the shipping address. As a first customer, I have to say that I'm very disapointed.

New Member
Posts: 3
Registered: ‎06-11-2020

Re: Purchase shipped to wrong address

Quick up on this topic: BestBuy keeps blaming me and the carrier for their inability to change the shipping address. Luckily, I was able to recover the package by driving to the shipping location (the one with a typo) and convince the person to let me take it. Next time, I will make sure to never order anything on BestBuy.com. It's just not worth it. Amazon is cheaper and more reliable.
New Member
Posts: 1
Registered: ‎06-12-2020

wrong address!!

I bought my airpods this morning and I see now that the shipping address is wrong.

can you help me changing the address please. The airpods arrive next week Tuesday the 16th but they haven't sent them yet and I don't have a track number!!

New Member
Posts: 1
Registered: ‎06-07-2020

Re: Entered the wrong email address with my guest order, help!

Hi,I have ordered 2 steams gift cards on this website,I was as a guest but my autofill put the wrong address,there's anything I can do like a refund or etc,I have the transaction ID from paypal
New Member
Posts: 1
Registered: ‎06-13-2020

wrong shipping address

I didn't add the whole shipping address and i don't know what to do is there any way i can change it.

New Member
Posts: 1
Registered: ‎06-13-2020

Forgot to include my apartment number in shipping address!!!!

Ordered an item yesterday and forgot to include my apartment number. The order is still in process but its been over 30 min i cant change my shipping address! Need help!!!!
New Member
Posts: 3
Registered: ‎06-11-2020

Re: Entered the wrong email address with my guest order, help!

Sorry to hear that, Igordrierone. Based on my previous (and last) experience with Best Buy, I think that your chances of etting refund are close to 0. You can always try to call them but they will tell you that it's not their fault if you can't fill a form properly.

New Member
Posts: 1
Registered: ‎06-16-2020

Cannot cancel an order less than a few seconds after making it.

I just made an online order for a 700 dollar graphics card only to realize it had the wrong address right as I submitted the order, as I recently moved. Even though I attempted to cancel it immediately after ordering, it says that the time for me to cancel it has passed. This is absurd, as it gave me less than one second to rectify it, making it impossible to change.