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Posts: 1
Registered: ‎03-22-2020

Zero balance on EBay Gift Card:(((

[ Edited ]

Yesterday (on 03/21/2020) I received from BestBuy $50 EBay Gift card. The card was new and non-scratched. Order # {removed per forum guidelines}. I tried to use this card today (on 03/22/2020) at 10:45AM PCT and got message: “Your gift card balance is $0.00”. What I need to do? BestBuy Chat is not working. The phone is realy busy. I have a copy of Gift card and a copy of receipt but don'y know how to send it to BestBuy customer service. Thanks in advance. 

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Registered: ‎01-03-2013

Re: Zero balance on EBay Gift Card:(((

Hello there, VSedakov, 


Welcome, and thank you for connecting with us regarding your eBay gift card! Generally speaking, purchasing gift cards is a smooth process, so hearing that one of your gift cards doesn't have a balance is quite odd. I would be delighted to take a closer look at this to see what options we may have for you. Please keep an eye on your inbox in the top right corner of the page for my private message headed your way. 



Tasha|Social Media Specialist | Best Buy® Corporate
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