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Posts: 2
Registered: ‎02-12-2020
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ZIP code wrong for my address on a pre-order item

 

 

I need to change my order of the Animal Crossing Special Edition Nintendo Switch to either a different delivery address, or just to in store pickup. On the chat I was told I had to wait for it to be in stock to change the order, but I'm not sure if my item will even re-stock. 

Right now two digits of the Zip code are incorrect, so that the given address doesn't actually exist. 

 

How can this be fixed? 

 

Best, 

Sophie

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Registered: ‎12-23-2016

Re: ZIP code wrong for my address on a pre-order item

[ Edited ]

Hi, Sophie,

 

Thanks for joining the Best Buy Community forums. I have fond memories of playing Animal Crossing in college, when you needed to physically plug your memory card in to another person's GameCube to visit their town. The new release is exciting, and that special Switch looks awesome.

 

As you were told, we can't update that address while the console isn't in stock. That would cause the order to be cancelled.

 

If we don't end up re-stocking, you'll want to call us at (888) BESTBUY or (888) 237-8289 as soon as possible after the console ships out. We can see if we can request an intercept to get it sent to the right place. Alternatively, you could work with the carrier directly to see if they can hold it for you at at pickup location.

 

There's also a chance that the carrier will just be smart enough to deliver it tot he right place despite the wrong ZIP code.

 

If there's anything else I can help out with, please let me know.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-12-2020

Re: ZIP code wrong for my address on a pre-order item

Thanks for the quick reply!

 

What carrier do you usually work with? If it's UPS I believe that UPS MyChoice allows you to change the address after the item is shipped. 

 

Will the item even be shipped if the address doesn't exist though? I'd be surprised if there are no checks beforehand. 

 

Best, 

Sophie

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Posts: 7,056
Topics: 115
Kudos: 520
Solutions: 392
Registered: ‎12-23-2016

Re: ZIP code wrong for my address on a pre-order item

Hi, Sophie,

 

You're welcome.

 

The carrier can vary from shipment to shipment. We use all of the major carriers, including UPS, USPS, Federal Express, and OnTrac. We won't know how your order wills hip until it actually ships out. Keep an eye on you inbox for a shipping notice. Based on that, you can decide what the best next steps are for you.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!