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Posts: 1
Registered: ‎04-29-2021

You charged me twice

Good afternoon for some reason my card was charged twice for the airpods I had purchased April 19 the other day on Tuesday the 27 y’all charged me again for another 146.86 and put my account in the negative.
Posts: 18,271
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Registered: ‎09-29-2008

Re: You charged me twice

[ Edited ]

Welcome to our community, Janeiya.


Like you, I tend to monitor my credit card activity pretty closely and, as I know from my own experience, seeing an unexpected charge will certainly spur me to action to find out what's happening. I'm glad you brought this to our attention.


At the time an order is placed through, a pre-authorization is made to the credit card used for the purchase to ensure funds are available to complete your purchase. Once your order ships and final billing is completed, this authorization hold should be removed from your statement, subject to your credit card issuer's policies. On some rare occasions, there can be overlap where both the authorization and final charge will appear simultaneously. This should never last more than a few days and can often be remedied by contacting your bank.


I hope this helps. If you have further questions or concerns after contacting your bank, please be sure to let me know. 

John|Social Media Specialist | Best Buy® Corporate
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