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New Member
Posts: 1
Registered: ‎08-08-2022

Xbox Series X online order has been here in Hawaii for four days and still not ready for pickup?!

I ordered an Xbox Series X on July 29 and it was expected to be picked up at my local BB on August 4th. I’ve been calling everyday to find out the latest updates. On Thursday, Aug 4th, I spoke with a customer service agent who went out of her way by going the extra mile and checking the actual shipping tracking number (she worked in the warehouse previously so she knew how to check the backend. Shoutout to you!) and told me the item is literally in the state (I live in Hawaii, a small island). As mentioned, this was Thursday, Aug 4th—FOUR DAYS ago, just sitting somewhere waiting to be delivered to my local BB. Any chance it might’ve been delivered yesterday, Sunday in time for me to hopefully pick it up today? Going on almost a week since it was originally expected for me to pick it up.
Social Media Specialist
Posts: 31
Registered: ‎12-29-2021

Re: Xbox Series X online order has been here in Hawaii for four days and still not ready for pick...

Hello,

 

Thank you for joining the Best Buy Forums Community. I understand how you feel today, as a gamer. I would like to help you with this issue today. To get started, can you please send me a private message with your name, phone number, and email? 

 

I look forward to hearing from you today. 

Bryant|Social Media Specialist | Best Buy® Corporate
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