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New Member
Posts: 2
Registered: ‎11-29-2021

Xbox All Access refund.

I purchased an Xbox Series X console via the All Access program. Per your website and the All Access terms, I should be able to return for a full refund.

My local Best Buy will only let me return the console as they believe I was given an Xbox Live card as well. The Xbox Live is tied to the console via the promotion, but they don’t seem to know what All Access is.

How do I go about getting a *full* refund of the entire amount?

Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: Xbox All Access refund.

Good evening, ianwc,


Welcome to our forums!  While I wish your visit were under more fortunate circumstances, I’ll be happy to take a closer look into this issue and see what options might be available at this time.


I’d like to make sure we’re on the same page going forward, so in order for me to review your purchase further, I’ll need a few pieces of additional information from you.  If you could use the blue “Private Message” button in my signature to send me:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number or the “Customer Service PIN” at the bottom of your receipt


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎11-29-2021

Re: Xbox All Access refund.

New Member
Posts: 3
Registered: ‎01-21-2022

Re: Xbox All Access refund.

Having the same issue,  did Best Buy resolve it?