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New Member
Posts: 2
Registered: ‎03-07-2019

Wrong shipping address

Order is being shipped to my old address. Help!
New Member
Posts: 1
Registered: ‎03-07-2019

Re: Wrong shipping address

I am in the exact same situation, customer service rep basically told me to let it get delivered to my old address and then call and say i never got it, they would then ship me another one. 

 

I find this rediculous but they wouldnt let me change my shipping address since they had already started processing my order, nor would FedEx let me change the delivery address with them, they said BestBuy would have to call and do so. 

 

Maybe you would have better luck than I talking with support. 

New Member
Posts: 2
Registered: ‎03-07-2019

Re: Wrong shipping address

It hasn’t even shipped. It’s awaiting pickup.
Posts: 1,292
Topics: 14
Kudos: 129
Solutions: 79
Registered: ‎10-03-2017

Re: Wrong shipping address

Hello brianw815,

 

Uh-oh! That is certainly not a good thing. Why don't you shoot us over a private message with your full name, email address, phone number, and your order details. We'll see what we can do from there!

 

A PM can be sent to us by clicking on the banner below.

Dave|Social Media Specialist | Best Buy® Corporate
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