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New Member
Posts: 1
Registered: ‎02-15-2019

Wrong items delivered

I ordered several hard drives a few months ago, and finally needed to use them recently. To my surprise, the box did not contain the ordered drives, but random other items instead.

Best Buy Employee
Posts: 131
Registered: ‎12-26-2018

Re: Wrong items delivered

Look at your purchase and policy related to it.

***Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers***
Posts: 6,842
Topics: 130
Kudos: 406
Solutions: 314
Registered: ‎11-30-2015

Re: Wrong items delivered

Hello, Shados,

 

Hard drives are certainly an essential to make sure you have all your information, documents, and photos backed up. I’m huge fan of Western Digital’s line up! Thank you for sharing that the product ordered isn’t the product you received.

 

I’ve sent you a private message to gather some additional information regarding your purchase. Please note, depending on when you ordered we may have limited options available to assist you. We look forward to receiving your reply to our private message. You can check your messages by ensuring you’re logged into your community profile and selecting the orange envelope in the top right-hand corner.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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