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Posts: 1
Registered: ‎02-15-2019

Wrong items delivered

I ordered several hard drives a few months ago, and finally needed to use them recently. To my surprise, the box did not contain the ordered drives, but random other items instead.

Posts: 131
Topics: 4
Kudos: 43
Solutions: 10
Registered: ‎12-26-2018

Re: Wrong items delivered

Look at your purchase and policy related to it.

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Posts: 6,972
Topics: 140
Kudos: 364
Solutions: 322
Registered: ‎11-30-2015

Re: Wrong items delivered

Hello, Shados,


Hard drives are certainly an essential to make sure you have all your information, documents, and photos backed up. I’m huge fan of Western Digital’s line up! Thank you for sharing that the product ordered isn’t the product you received.


I’ve sent you a private message to gather some additional information regarding your purchase. Please note, depending on when you ordered we may have limited options available to assist you. We look forward to receiving your reply to our private message. You can check your messages by ensuring you’re logged into your community profile and selecting the orange envelope in the top right-hand corner.



Mariah|Social Media Specialist | Best Buy® Corporate
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