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Posts: 6
Registered: ‎06-08-2022

Wrong item sent

I ordered a 3090 ti graphics card but instead, I got a second Optimus window fan. I ordered a window fan way before I ordered the graphic card and I received the window I order a couple of days ago. I'm very puzzled about why I got a second one. I called customer service and like last time the first 3 reps were no help and the last rep I spoke to said I was going to a get refund and an email for the price difference between the two products but never did.
Posts: 137
Topics: 0
Kudos: 23
Solutions: 10
Registered: ‎10-19-2020

Re: Wrong item sent

Hello, Ltur924, welcome to our online community.


Thank you for posting on our forum for support. I can imagine how puzzled you must be receiving a second fan. Hearing that you've had issues getting support with this order is not a great experience. I'm happy to help here and see what may have happened.


So that I may, can you please send me a private message including your full name, email address, phone number, and order number? You can find the blue option to message me to the right of my name below.


Vanessa T|Social Media Specialist | Best Buy® Corporate
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