BestBuy.com

[TechMech]

Hello, i purchased a open boxed soundbar on bestbuy.com and when i got the item and opened it up it looks like the same brand soundbar but one that has not been sold in years. Am i going to have a problem returning this? Thanks

[Connor-BBY Social Media Specialist]

Hey there, TechMech.

Thanks for reaching out to us here on the Best Buy Forums. When I purchase an item, I expect to get the same item I purchased, so I understand your concern. Can you please send me a private message with your full name, phone number, email address, and order number, so I can look into this?

Please know, as of March 20, the Best Buy Forums will be decommissioned. Our team will be available to provide support through our Facebook, Twitter, and Instagram accounts. In the future, you can also visit us at BestBuy.com/support for assistance. We look forward to assisting you through these platforms!

Thanks,