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Posts: 1
Registered: ‎03-13-2023

Wrong item sent

Hello, i purchased a open boxed soundbar on and when i got the item and opened it up it looks like the same brand soundbar but one that has not been sold in years. Am i going to have a problem returning this? Thanks
Posts: 152
Topics: 1
Kudos: 13
Solutions: 12
Registered: ‎11-08-2021

Re: Wrong item sent

Hey there, TechMech.


Thanks for reaching out to us here on the Best Buy Forums. When I purchase an item, I expect to get the same item I purchased, so I understand your concern. Can you please send me a private message with your full name, phone number, email address, and order number, so I can look into this?


Please know, as of March 20, the Best Buy Forums will be decommissioned. Our team will be available to provide support through our Facebook, Twitter, and Instagram accounts. In the future, you can also visit us at for assistance. We look forward to assisting you through these platforms!



Connor|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or