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New Member
Posts: 2
Registered: ‎05-04-2022

Wrong item sent in the right box, Best Buy wont take it and asked to contact the manufacturer!

I am utterly dissapointed to say the least. I recently ordered a 980 Pro Samsung 2TB SSD and opted for a curbside pickup at Sherman Oaks. I picked the box went home and was waiting for other components to arrive(also ordered from best buy). After a couple of days I wanted to start my build and to my shock there was a weird, nameless card in place of the samsung ssd. I went back to the same store to return it and get a replacement and the customer care respresentative quickly denied that they don't seel that card and they can't accept the replacement. After a few minutes of heated discussion I was given the option of either calling the best buy customer care or the manufacturer itself. 

 

What really sucks big time is that I have been a customer since years and bought many products worth more than $10000 until date. I even opted for the best buy credit card as I know I can rely on the retail chain for good quality premium products. Never thought that they would leave customer on a bind like this.

Posts: 34
Topics: 1
Kudos: 11
Solutions: 0
Registered: ‎10-19-2020

Re: Wrong item sent in the right box, Best Buy wont take it and asked to contact the manufacturer!

Hi there, Nandagopal2568,

 

Thank you for joining the forums and for sharing this experience with us.

 

I can understand the disappointment you have here, and would like to see how I can assist. To begin, please send me a private message with the purchase information, as well as your full name, phone number, and email address. You can send me a private message by logging into the forums and clicking on the blue button across from my signature on this post.

 

Regards,

Katie B|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎05-04-2022

Re: Wrong item sent in the right box, Best Buy wont take it and asked to contact the manufacturer!

Hi Katie,

Thank you so much for resolving this issue for me. I really appreciate the effort you took and hopefully this doesn’t happen to me again. I did receive other orders from BestBuy and I didn’t encounter any problems. Once again, thank you for resolving my issue.