BestBuy.com

[Nandagopal2568]

I am utterly dissapointed to say the least. I recently ordered a 980 Pro Samsung 2TB SSD and opted for a curbside pickup at Sherman Oaks. I picked the box went home and was waiting for other components to arrive(also ordered from best buy). After a couple of days I wanted to start my build and to my shock there was a weird, nameless card in place of the samsung ssd. I went back to the same store to return it and get a replacement and the customer care respresentative quickly denied that they don't seel that card and they can't accept the replacement. After a few minutes of heated discussion I was given the option of either calling the best buy customer care or the manufacturer itself. 

What really sucks big time is that I have been a customer since years and bought many products worth more than $10000 until date. I even opted for the best buy credit card as I know I can rely on the retail chain for good quality premium products. Never thought that they would leave customer on a bind like this.

[KatieB-BBY Social Media Specialist]

Hi there, Nandagopal2568,

Thank you for joining the forums and for sharing this experience with us.

I can understand the disappointment you have here, and would like to see how I can assist. To begin, please send me a private message with the purchase information, as well as your full name, phone number, and email address. You can send me a private message by logging into the forums and clicking on the blue button across from my signature on this post.

Regards,

[Nandagopal2568]

Hi Katie,

Thank you so much for resolving this issue for me. I really appreciate the effort you took and hopefully this doesn’t happen to me again. I did receive other orders from BestBuy and I didn’t encounter any problems. Once again, thank you for resolving my issue.