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Posts: 6
Registered: ‎08-16-2018

Wrong item received

I ordered a Blu-ray from, and I was sent a totally different movie. Can a customer service agent message me and help me get the correct Blu-ray sent? Thank you.

Posts: 638
Topics: 40
Kudos: 85
Solutions: 25
Registered: ‎07-23-2018

Re: Wrong item received

Hello, coryabev,


We appreciate you thinking of Best Buy for the recent purchase, although if you did not receive the correct item, it stands to reason you’d be seeking support. I’d be doing the same if I were in your position, and our team would be happy to see if we have any options to assist.


When convenient, please send us a Private Message, which you can do by selecting the darker blue button to the far right of my name below. Please include your full name, email address, telephone, and order number. With that information, we will be permitted access to your order history.



Sarah|Social Media Specialist | Best Buy® Corporate
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