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Posts: 2
Registered: ‎11-11-2019

Wrong item in correct box

I recently purchased an open box Macbook Pro. When I recived the shipment, it had the wrong Macbook, in the correct Macbook box. I tried going to a Best Buy store to resolve the problem, but they said they could not help me. How can I get this corrected? This is a very expensive Macbook Pro! 

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New Member
Posts: 2
Registered: ‎11-11-2019

Re: Wrong item in correct box

Hello....
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Topics: 158
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Registered: ‎08-21-2017

Re: Wrong item in correct box

Hello, urbankyleboy,

 

Thank you for visiting us here on our community forums and writing to us about this purchase. It's certainly strange to hear that the wrong computer was sent to you. We would be happy to take a look in to this to see what options we have to assist you moving forward. Can you please send me a private message with some more details? I will need to confirm your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking the blue button at the bottom of my post across from my name. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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