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Posts: 1
Registered: ‎12-30-2019

Wrong item delivered

Received a completed different item than ordered. Spent an hour or an hour-and-1/2 with telephone support and got nowhere -- the fellow was polite but couldn't seem to understand a simple "wrong item received" and I finally had to just give up (about the tenth time he put me on hold for a long, long time). I am very patient, but need to get the hard drive  in this lifetime or get a refund issued to my account. I orderedt the hard drive because I need it... and I don't have it and can't seem to get the matter resolved. I have paid for it. BB made a careless mistake and sent the wrong item. 


It is a simple matter -- I ordered an WD Easystore 8TB hard drive, and got a box with some sort of little Pioneer DVD gadget in it instead of the hard drive. I have no idea what the Pioneer thing does. 


I want what I ordered or I want an immediate credit to my account. And if you want the Pioneer whatever it is back, I need a prepaid UPS label to attach to it so I can put it out for UPS in the same box in which it arrived here. It's a 40-mile round-trip drive to the nearest UPS office here, so I want a prepaid label provided by Best Buy or for you to arrange for a pickup.


We live over an hour's drive from Best Buy (2-hour+ drive to the store and back home). Often not an easy trek in winter in Northern NE, which is why I chose to have it delivered.


You are a major retailer and I have to admit I was surprised by the poor level of support you offer, and how difficult it is to find how to actually contact someone -- something which is unusual because all of the other large, reputable  online retailers I deal with have a straightforward way to report order problems and to get them resolved.  We got our TV and my iphone at Best Buy at a physical store in a neighboring state (none here in our state)-- it was summertime and the driving was easy. I'll think twice or maybe ten times before I consider an online order from Best Buy  in the future. I ordered the Easystore from you because you are the only retailer who carries it. Think I'll go to Amazon and get a WD MyBook if you can't send me what I paid for. 


Thank you for listening... and please, just send me what I paid for or issue an immediate credit to my account (including sales tax). And if you want the Pioneer gadget, provide a way to get it back to you. It was not my mistake. I was just trying to give you business. 




Posts: 7,132
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Registered: ‎12-23-2016

Re: Wrong item delivered

Hi, Isabellevt2025,


Welcome to the Best Buy Community forums. I'm sorry that the wrong item was shipped to you, and that we haven't been able to help out over the phone. As noted here, we should be able to help out wither in store or over the phone.


I'm from New England myself, so I know what a pain it can be to have to drive this time of year. I'd like to see if I can help out at all and save you that drive. Please send me a private message by using the link in my signature below this post. I'll need your name, email address, phone number, and order number to get started.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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