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Posts: 1
Registered: ‎05-02-2019

Wrong address for shipping

Please help. I just updated my default shipping address and then placed an expensive shipping order and my old address must’ve still been selected. I must’ve noticed just past the 30 minute mark. I need this order shipped to my new address or cancelled so I may order it properly. Please help, very stressed about this.
Posts: 4,042
Topics: 39
Kudos: 372
Solutions: 242
Registered: ‎11-29-2016

Re: Wrong address for shipping

Hello, flashbang707,


Welcome to our forums.  Discovering a piece of information on your online order has been entered incorrectly can certainly be cause for concern, so I completely understand why you’d want to make sure this address on your order is updated correctly. 


For me to look into your order further, there are a few pieces of information I’ll need to gather from you.  If you could use the blue “Private Message” button in my signature to send me the following pieces of information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number
  • Your new shipping address


This should be enough information for me to begin my research, and offer any additional assistance I can. 


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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