03-24-2020 09:01 PM
I put my old address in my order and called bestbuy to fix this, I was told that they will contact in 24 hours. I have put it on hold at the FedEx faclility delivering it. Can you please help me to route it to my new address.
04-07-2020 11:28 AM
Hi there, Varun,
Welcome and thanks for reaching out! Due to the high volume of posts lately, it’s taking longer than we would like to speak with customers trying to connect with us. I’m very sorry for any inconvenience this may have caused. Generally speaking, if you’re in need of immediate assistance, we would recommend calling our phone teams at (888) BEST-BUY or (888) 237-8289.
With this said, it sounds like you have already spoken with the right people about your order. In my experience, if a post-shipment address change is requested, we cannot guarantee success, but if eligible, we would do everything we can to intercept the package. If successful, customers should receive an email update. If not successful, we should try to get back in touch to discuss options going forward. As it has already been quite some time since you wrote in, it’s likely that your situation has already resolved, but if you’re still in need of assistance in this matter, please do let me know. To get stated with any review, I will need your full name, phone number, email address, and order number. These details can be sent to me via a private message to keep your information secure.