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Posts: 1
Registered: ‎04-22-2020

Wrong Shipping Address

Best Buy Team,


I placed an order yesterday and while I changed the shipping address, it only made the change on (1) item. The other (2) items are being shipped to the wrong address. I was able to use the live chat function last night and while they were unable to help me, I was instructed to reach back out once the items tracking information was emailed to me. I have received this email but, I am unable to get through on the phone or chat function to speak with anyone. I would like to speak with someone ASAP to get this issue, caused by Best Buy, resolved in a timely matter. 


Thank you, 

Posts: 972
Topics: 43
Kudos: 183
Solutions: 35
Registered: ‎11-23-2018

Re: Wrong Shipping Address

Hello, JordanLeet, and welcome to our online community!

Thank you for reaching out to us through the Forums for support. As you can tell, we are a little backed up on inquiries, and I apologize for this delayed response. Regardless, we want to make sure you receive the support you were searching for in regards to the shipping on a recent order.


I hate to hear you weren't able to connect with a representative once you received your tracking information. If you still need asistance with this order, please send your full name, email, phone number, and order number in a Private Message to me. You can find the blue option to do so to the right of my name, below.


Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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