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New Member
Posts: 3
Registered: ‎01-10-2019

Wrong Shipping Address

I just noticed my package is being delivered to an OLD address in Hawaii, not the east coast. The package was 1 day delivery. How do i fix this?

Emerging Expert
Posts: 5,903
Registered: ‎02-25-2013

Re: Wrong Shipping Address

Your best bet may be to contact the people you are having it delivered to in Hawaii (if they are on Ohau)  and ask if they will ship it back to you.  Or ask if they will take it to the Best Buy in Hawaii and return it for you.  Then you can get your money back and re-order.

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 3
Registered: ‎01-10-2019

Re: Wrong Shipping Address

I do not know the people who live in the house it is being shipped to. I also have no way to contact them other than writing a letter and mailing it to the house.

Emerging Expert
Posts: 5,903
Registered: ‎02-25-2013

Re: Wrong Shipping Address

Were you stationed there?  My daughter and son in law were stationed there and they had forgotten something at their rental.  He contacted a buddy at his old command who drove over to the house and worked with the new residents to get it back. 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 3
Registered: ‎01-10-2019

Re: Wrong Shipping Address

I was stationed there years ago and I don't have any contact with anyone from my old command unfortunately.

Emerging Expert
Posts: 5,903
Registered: ‎02-25-2013

Re: Wrong Shipping Address

If you have the package tracking number you may want to try contacting the delivery company USPS/UPS etc. and ask them to return the package to sender.  I doubt if they will re-route it to you as that is a common fraud thing.

 

 

But if it is not out for delivery they may send ti back to Best Buy for you.  I have had good luck working with UPS in the past where I contacted them and asked if they would hold it at the hub for me. 

 

However, I don't know for sure.  But if it is one day delivery to Hawaii it is probably coming from the local BB. You may try calling one of the stores there.  The won't be open for another several hours though.

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
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Posts: 2,152
Topics: 41
Kudos: 367
Blog Posts: 16
Solutions: 131
Registered: ‎08-08-2017

Re: Wrong Shipping Address

Hi there, AndrewLane,

 

Welcome to our forums.  I've moved around quite a bit over the last few years, so there have been times when I've placed an order and shortly thereafter noticed that the shipping address was—you guessed it—wrong.  It can be a pain to try and correct, but you've come to the right place for help.

 

Our friend @bobberuchi offers some useful advice.  If the order is already out for delivery, our options to help would be slim.  While I can’t guarantee a particular outcome, if you will please send me a private message that includes the following, I’ll do my best to help:

 

  • Your full name
  • Email address
  • Phone number
  • Order number
  • Incorrect shipping address on order
  • Correct shipping address

 

To send me a private message, just click on the blue button in my signature below labeled “Private Message”.

 

I look forward to hearing from you.

Sam|Retired Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!