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Posts: 2
Registered: ‎11-12-2019

Wrong Item received from online order

I recently ordered a Sony A7III open box item but when the package arrived the camera was a Sony A7II (brand new).  I immediately went to the nearest Best Buy and tried to return it but they claimed they could not process the order because that was not the camera that had been shipped. Next I called BB customer service and they provided a return slip. After several days with no news from Best Buy and called customer service again and they told me they are returning me the wrong camera again because they still claim that what I returned was not the item they sent me.


So, what can I do now? I do not want this camera because is not what I purchased and the price I paid is higher than the actual value of the camera. Please help!!

Posts: 351
Topics: 8
Kudos: 63
Solutions: 18
Registered: ‎11-23-2018

Re: Wrong Item received from online order

Hello, egomezb,


Thanks for creating a profile and connecting here on the Best Buy Forums. Welcome to this awesome space!


I enjoy getting the correct items in the mail as well, so I can certainly understand you seeking some support here. While I cannot promise any specific outcome, I’d be happy to look into what options may be available here.


To do so, I would need you to click on the blue button in my signature below to send me a private message. Once there, please provide your full name, email, phone number, and order number.



Quinton|Social Media Specialist | Best Buy® Corporate
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