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Posts: 1
Registered: ‎04-22-2021

Wrong Item delivered, still waiting on refund or exchange

I preordered a Blu-Ray set on Jan 31st, which was shipped and arrived in the 2nd week of February, except that when I got that order, a $10 movie was inside instead of the $60 set I had ordered. There was a packing slip for a completely different customer in a completely different state included, and the outer envelope had the matching address barely covered with a hastily applied address sticker for my address.


I returned it via mail with a note explaining that I'd like a refund or exchange for the item I was promised and I haven't heard nil from anyone; no update in the order at all. During that time I was locked out of my account (password was not being accepted) for a few weeks for some unknown reason, and have checked my CC statement to see if any refund had been processed; nothing for months now. Now we're closing in on May and I have no idea what's going on. I'd really like to get what I ordered or my money back.

Posts: 466
Topics: 34
Kudos: 62
Solutions: 34
Registered: ‎10-03-2017

Re: Wrong Item delivered, still waiting on refund or exchange

Hello there, Autobot_Mirage!


Welcome to our community! Receiving an incorrect item definitely isn't ideal, and isn't the level of service we strive to provide to our customers. I can understand why you are seeking support with this issue, and would love to see how we can best assist here! 


I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address
  • Your order number

To send me a private message, please click the button labeled "Private Message" in my signature below.



Vince|Social Media Specialist | Best Buy® Corporate
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