05-01-2020 10:25 AM - last edited on 05-01-2020 10:43 AM by Bill-BBY
I received a wrong item, and have escalated with the number above. Can someone please contact me to discuss what the status is?
05-12-2020 02:59 PM
Thanks for your messages here on the forum! I’m sorry for the late reply. Due to heavier than normal contact volume, it’s taking longer than we would like to speak with everyone. From your posts, it sounds like you are asking about an existing case. I also see that you sent another moderator a message with a specific case number. I’ll be replying to you privately to further discuss your situation.