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Posts: 1
Registered: ‎11-26-2019

Wrong Delivery Address

Ordered a movie w/ mail delivery but unfortunately I saw on the USPS tracking notification today that my old shipping address was used, not my current one. How do I correct at this stage? The package should not go to the address it's going to.


Thanks for any help you can provide. ~Jennifer

Posts: 525
Topics: 31
Kudos: 151
Solutions: 25
Registered: ‎10-03-2017

Re: Wrong Delivery Address

Hello, Jennifer, 


Thanks for posting, and welcome to the Best Buy Support Forums!


I'd be surprised to see my old address listed on something that I was expecting to have shipped. We certainly want to try and help get that corrected if at all possible so that you can get the item you'd ordered. 


For us to be able to access your account, please send us a Private Message with your full name, email address, phone number, and order number. To send me a Private Message, you can click on the blue button next to my name in my signature. 


I look forward to working with you!

Cameron|Social Media Specialist | Best Buy® Corporate
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