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Posts: 1
Registered: ‎04-13-2019
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Wrong Address

I placed an order on the website a few days ago. I just got the delivery confirmation for one part of it, yet it was sent to an old address. The other part, a preorder, has the correct address. I was just wondering what could be done about the first part of the order.

Posts: 859
Topics: 31
Kudos: 89
Solutions: 82
Registered: ‎10-19-2017

Re: Wrong Address

Hi there, Weeese


With an order that has already shipped, we likely will not be able to update the address. That said, I'd still be happy to give it a try. To do so, I would just need you to send us a private message with your order number, phone number, full name, email, and both your new and old address.


To send a private message, simply select the blue box labeled Private Message to the right of my signature. 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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