07-11-2019 06:58 PM
Solved! Go to Solution.
07-12-2019 11:37 AM
Welcome to the Best Buy Forums, and thank you for taking the time to connect with us here. Getting a new cell phone is an exciting experience, so we appreciate you looking to Best Buy to take care of your tech needs!
This certainly sounds like an odd situation, but I would be more than happy to do what I can to assist. To start, can you please send me a private message with your full name, email, phone number, and which store you visited? To do so, please be sure to click the blue box in my signature!
07-12-2019 11:56 AM
It looks like that info didn’t come in as a Private Message, so we deleted it from the public view. Please be sure to click the blue box in my signature below to send a message privately.