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New Member
Posts: 5
Registered: ‎11-23-2021

Worst customer service experience

I placed online order from bestbuy.com of an apple watch. I did jot receipt order but status says delivered already contacted bestbuy and they said we gonna let me know after investigation. Dont hear proper information from customer service so called head quater and they give me replacement. Same day received email your order cancelled and you dont get any refund or replacement contact nearest law enforcement officer. Contact headquarters for next 5 days and they keep saying refund gonna issue then thy said we gonna disrupt the charges. Finally after 2 week talked to headquarters manager and they said we not able to provide replacement or refund. They wasted my more time then actually money i spend on my purchase. I highly suggest dont buy online from bestbuy go in store and pickup or purchase. Customer service is worst part of bestbuy.
New Member
Posts: 5
Registered: ‎11-23-2021

Re: Worst customer service experience

Did not received item, refund or replacement till yet
Posts: 1,676
Topics: 89
Kudos: 271
Solutions: 79
Registered: ‎11-23-2018

Re: Worst customer service experience

Hey, nillpatel!

 

Thanks for joining our online community and posting for support. I'm sure you were excited to get your Apple Watch purchase, and I hate to hear you didn't end up receiving this despite what its tracking states. It sounds like you've done all you could to address this issue so far, and I'm happy to see if I can provide any additional assistance at this time.


To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎11-23-2021

Re: Worst customer service experience

Are you sure you gonna solve my issue? Bcz i see how bestbuy lie on customer service and they do not help at all looks like that. But i send all information what you needed in private you can try to resolve.
Posts: 1,676
Topics: 89
Kudos: 271
Solutions: 79
Registered: ‎11-23-2018

Re: Worst customer service experience

nillpatel,

 

We strive to provide the best support possible, and I'd like the chance to look into your situation and assist.

 

I will be following up to your private message shortly.

 

Thank you,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎11-23-2021

Re: Worst customer service experience

Sure. Hopefully see you soon in private chat.