06-19-2019 04:32 PM
06-23-2019 12:25 PM
Hello, linhao520, and welcome!
Thank you for registering with the forum to reach out to us regarding your recent ordering experience. Placing an order with us should be a simple process. While we recommend orders be reviewed before being placed to ensure accuracy, we know things happen. Typically we allow 30 minutes before your order begins processing for modifications to be made. I understand the wait time you encountered wasn't conducive to this time frame, and apologize for any inconvenience it may have caused. While your order may have begun processing, limiting the modifications that may be made, a carrier may not have been assigned yet.
Please see that I am sending you a private message to look further into this. You may check your messages by signing into the forum and clicking the envelope icon in the top right corner of the page.