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New Member
Posts: 5
Registered: ‎11-27-2021

Won't let me change shipping adress

Hello, i recently ordered laptop from bb, priced at almost 1200.
I put in wrong/old shipping adress, tried to correct couple times within few minutes after the order has been made. It says your order has not been updated.
I need your help, i can provide all necessary information.
Trusted Contributor
Posts: 2,591
Registered: ‎02-07-2011

Re: Won't let me change shipping adress

You should call bestbuy directly. These forums are not designed for problems that need a fast response.
Posts: 18,434
Topics: 3,254
Kudos: 601
Solutions: 510
Registered: ‎09-29-2008

Re: Won't let me change shipping adress

Welcome to our community, xabialonso.

 

There's very little worse than that moment when you discover that you've put the wrong information on an order. I don't know how many times I've done that myself. I regret your having to cope with it yourself.

 

In beginning to look into this for you, I note that you're working with my peer Carlos on Facebook. I encourage you to continue working with him toward a resolution.

 

Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎11-27-2021

Re: Won't let me change shipping adress

Yes, I am chatting with Carlos on Facebook. He said he was able to put hold on the order and hopefully he will cancel it in next few days.
Thank you, John-BBY. If you think I should do anything else that would help, let me know.
New Member
Posts: 5
Registered: ‎11-27-2021

Re: Won't let me change shipping adress

UPS is already shipping it wrong adress. I can provide a screenshot - tracking the package.
Can someone from Best Buy actually do something here?
New Member
Posts: 5
Registered: ‎11-27-2021

Re: Won't let me change shipping adress

Disappointed with best buy's efforts to help their customers, feel like they are trying to get rid of their customers as soon as they take money. Will not buy anything again.
Posts: 1,747
Topics: 89
Kudos: 283
Solutions: 89
Registered: ‎11-23-2018

Re: Won't let me change shipping adress

xabialonso,

 

I'm seeing that Carlos followed up with you through Facebook yesterday morning regarding this situation. Please follow back up with him there if you're in need of further assistance. I know how stressful it can be when a package is sent to the wrong address, and I'm glad to see he's been looking into this for you.

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎11-27-2021

Re: Won't let me change shipping adress

Best buy needs to contact UPS about the problem, then they can ship the package back to best buy and hopefully back to my address.
I need you to do that, it is simple as that. I am losing patience.
Best Buy Employee
Posts: 2,482
Registered: ‎01-09-2015

Re: Won't let me change shipping adress

Why not just make a UPS My Choice account and redirect it/have it held locally? I’m glad the corporate team is providing the limited assistance they can for a package in UPS’ possession, but there is a limit to what they can do.

If that’s what you’d like them to try, follow up with Carlos on Facebook. The post from John-BBY and Allison-BBY both reference this because that was where your first contact was made. This is done to ensure no details are lost and so that the other social media specialists can continue assisting others.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***