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Posts: 1
Registered: ‎12-03-2019

Why is my order cancelled?

[ Edited ]

Hi, saw there was a sale on the Jbuds Air earbud headphones so attempted to order twice but the orders were both cancelled because you guys are "unable to verify your information, so we canceled item(s) from your order."


Well to be fair, i put the wrong billing address in the first order so its acceptable it got cancelled. So i follow this guide and made another order by filling in the Houston,TX adress given on this page as the billing addess:

Unfortunately it got cancelled again! 


Can you please run a check on my orders? As I really need those earbuds


PS: seems like the deal is over now. Urgh


Order Number: {removed per forum guidelines}
Order Number: {removed per forum guidelines}
Posts: 252
Topics: 12
Kudos: 27
Solutions: 11
Registered: ‎02-08-2019

Re: Why is my order cancelled?

Hi there, nekromaniak.

Great choice on your audio accessories! While we do provide information that offers our international customers the opportunity to purchase items through Best Buy, the information must meet the requirements of the verification process for an order to be successfully created, ending with the order being fulfilled.

Though we appreciate you supplying the previous order numbers, it was done so in a public forum which is contrary to focus of protecting the privacy of our customers. If you would be so kind to provide your full name, telephone number, and email address privately by clicking on the blue ‘Private Message’ button within my signature area, we’d be happy to research your scenario for you.



Wesley|Social Media Specialist | Best Buy® Corporate
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