Add Product

Search Results:

Reply
Highlighted
Member
Posts: 23
Registered: ‎08-25-2018
Accepted Solution

Why haven't I been refunded from the preauthorization hold?

Hi,

 

So I preordered several games on September 11 and I have not been refunded back from the authorization hold. Do the weekends not count? I paid using a debit card.

 

Highlighted
Valued Contributor
Posts: 1,781
Registered: ‎02-07-2011

Re: Why haven't I been refunded from the preauthorization hold?

Have the items been shipped or canceled?
Highlighted
Member
Posts: 23
Registered: ‎08-25-2018

Re: Why haven't I been refunded from the preauthorization hold?

No. The release dates in October 11, and 13.
Highlighted
Valued Contributor
Posts: 1,781
Registered: ‎02-07-2011

Re: Why haven't I been refunded from the preauthorization hold?

They would generally try to keep the pre authorize open as long as possible so they can use the same transaction as a charge when the item ships. Otherwise they will have to do another one. I dont remember what the time limit is on those
Highlighted
Posts: 1,013
Topics: 54
Kudos: 259
Solutions: 61
Registered: ‎11-30-2015

Re: Why haven't I been refunded from the preauthorization hold?

Hello, Tirnoth,

Thanks for posting your question!

Authorizations act as a sort of digital check-in for the card that was placed on file for an order. This ensures that payment will be able to be collected once the order has been shipped or is ready for pickup. In most cases, an authorization will stay in place until the order is fulfilled. Sometimes, an extended wait time for the order's fulfillment or a modification to the order will cause an authorization to drop, but it will typically be reapplied right away.

Best,

Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
Member
Posts: 23
Registered: ‎08-25-2018

Re: Why haven't I been refunded from the preauthorization hold?

I got refunded, thanks.

 

On a side note, I mean if what you say is true, why not just charge preorders instead of doing an authorization hold?

Highlighted
Posts: 1,013
Topics: 54
Kudos: 259
Solutions: 61
Registered: ‎11-30-2015

Re: Why haven't I been refunded from the preauthorization hold?

Hi, Tirnoth,

All online orders that are processed using a debit or credit card go through an authorization process. If you would like the order to be charged right away (I can see how some customers would like to keep track of their finances in such a way), I would recommend using a gift card, PayPal, or placing your order through the register system at the store. You can learn a little bit more about all of your payment options here.

Best,

Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!