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Regular Member
Posts: 27
Registered: ‎05-10-2016

Why does my Death Stranding collectors edition order keep getting cancelled?

I've never had this problem before, I've must have tried ten times now, I've called support and none of them were able to help me I've used multiple different types of payment including PayPal, I keep getting this message

 

 

C****, we canceled item(s) from your order. 

Unfortunately, we were unable to verify your information, so we canceled item(s) from your order. 

For details regarding refunds and credits, see the What You Need to Know section below. 

Please accept our apology for this inconvenience. We value you as a customer and hope to see you again soon. 

Sincerely, 

Your Customer Care Team 

 

 

what the heck is going on, I have GCU and $55 in credit so I really wanna order this from BB 

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Regular Member
Posts: 27
Registered: ‎05-10-2016

Re: Why does my Death Stranding collectors edition order keep getting cancelled?

didn';t mean to post in this group, sorry.

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Posts: 18,004
Topics: 2,976
Kudos: 639
Solutions: 487
Registered: ‎09-29-2008

Re: Why does my Death Stranding collectors edition order keep getting cancelled?

Caspers,

 

Welcome back to our community, though I wish it were under better circumstances. I order a lot online and I know that having an order cancelled is quite aggravating. I regret you're having this experience on BestBuy.com.

 

I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll get started:

 

  • Your full name
  • Your telephone number
  • Your email address
  • Your cancelled order number(s)

 

To send me a private message, please click the button labeled "Private Message" in my signature below. 

 

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
Regular Member
Posts: 27
Registered: ‎05-10-2016

Why does my Death Stranding collectors edition order keep getting cancelled?

I pay with my bestbuy credit card you cancel it, I pay with my debit, you cancel it, same with PayPal & PayPal credit, yet you let me buy gift cards odd with that same payment, you tell me you can't verify my information in each email, I call support for help, they order it for me and once again canceled, tried a guest account cancelled, used the gift cards you let me buy and once again you cancel it, this is ridiculous, can someone please help me.
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Best Buy Employee
Posts: 1,747
Registered: ‎01-09-2015

Re: Why does my Death Stranding collectors edition order keep getting cancelled?

Did you send a private message to John-BBY as requested in the post above your last one? He would be the one who is able to help you.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Highlighted
Regular Member
Posts: 27
Registered: ‎05-10-2016

Re: Why does my Death Stranding collectors edition order keep getting cancelled?

Yes I did, waiting to hear back
Highlighted
Best Buy Employee
Posts: 1,747
Registered: ‎01-09-2015

Re: Why does my Death Stranding collectors edition order keep getting cancelled?

Ok, I saw your last post asked for someone to help and I just wanted to be sure his post wasn’t missed. When I had the issue, it was due to a significant amount of fraudulent activity on several websites that came from my IP address before my ISP gave it to me. They can look into it and determine the cause, your “unable to verify your information” message is a one size fits all for a number of actual issues.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***