11-16-2019 06:23 AM
11-19-2019 01:25 PM
Hi there, Jt72978!
Welcome to the Best Buy Support Forums!
I understand that you have some concerns regarding a pre-order that you placed with us for a game that was recently released. While we do our best to get pre-orders to our customers as close to the item's release date as possible, order delays are possible. For more information, I recommend checking out our In-store and Online Pre-order FAQs article on here for more helpful information regarding pre-orders.
As for this particular pre-order, it sounds like you still need some assistance and haven't yet received your son's game. We'd be happy to take a look into this for you, and will just need some additional information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:
To send me a private message, please click the button labeled "Private Message" in my signature below.