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Registered: ‎05-12-2020
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Why cancel my order? Please help

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Hi BestBuy,

 

This is my first time I did the order online from you. I did purchase a ipad from you through online on last Friday May 8th.

 

The model detail as below:
Apple - iPad (Latest Model) with Wi-Fi - 128GB - Space Gray
Model: MW772LL/A
SKU: 5985613

 

And I received your confirmed order email by the same day

Order #
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After that I told my girl friend about this, and she was very happy and went to bought a case and tempered glass for me. But actually I am feeling excited and look forward to get this ipad for my girl friend as anniversary present. But I felt sad and disappointed  when I received your email which telling me that my order has been cancelled. The cancel reason was out of stock. I can't understand if out of stock why you still allow people to click purchase. And I search your website and try to purchase again, but the price is 100$ higher than the time i order. 

Honestly $100 is quite alot for me. I can't afford that and I also no willing to see my gf dissappointed face.

 

Please help on this. 

 

Thanks

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Registered: ‎08-21-2017

Re: Why cancel my order? Please help

Hello, hansonlyp,

 

Thank you for taking the time to visit our community forums. $100 off an iPad is a great deal so I can absolutely understand wanting to take advantage of this. While we do our best to provide accurate information at the time of purchase, we cannot confirm the availability or price of an item until you place your order. You can find some more information here.

 

While we are unable to reinsate an order once it has been cancelled, I would like to take a closer look into why this was cancelled. I will need some additional informaiton in order to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

 

You can send me a private message by clicking the blue button at the bottom of this post. I look forward to your response.

 

 

AndrewB|Social Media Specialist | Best Buy® Corporate
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Re: Why cancel my order? Please help

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