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New Member
Posts: 4
Registered: ‎04-14-2019

Why can't I cancel my order?

I accidentally just placed an order for something online, but I'm not able to cancel it. I'm not sure why, considering the Best Buy website says that I should be able to cancel this item within 30 minutes of placing the order? I don't have same day delivery either. The status says "Order Received" but I can't cancel it. Please help.

 

Thank you. 

Posts: 26
Topics: 4
Kudos: 4
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Registered: ‎12-28-2015

Re: Why can't I cancel my order?

Hello, na0728,

 

Thank you for visiting the Best Buy Forums.

 

Placing an order by mistake and not being able to cancel it can definitely be frustrating, and I am sorry you encountered such difficulty. I invite you to visit this link to learn more about order cancellation or changes.

 

I see you have posted with us a few hours ago. Have you since been able to cancel the order?

 

 

Carolina|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎04-14-2019

Re: Why can't I cancel my order?

Hi Carolina,

 

No I still haven't been able to cancel my order. I saw the link you provided before I asked here, and that's why I'm confused. I wasn't able to cancel it within 30 minutes even though I should have been able to. 

 

Now my order says "Preparing" and I still can't cancel it. 

Posts: 26
Topics: 4
Kudos: 4
Blog Posts: 0
Solutions: 0
Registered: ‎12-28-2015

Re: Why can't I cancel my order?

Thank you for your response, na0728.

 

Although I cannot say for sure what led to your inability to cancel your order earlier, I would be happy to check on the order status for you. I will be honest and say that I am afraid we will not be able to cancel it at this point, but we can certainly try.

 

If you'd like me to do so, please send me a private message by clicking the Private Message button next to my name below. In the message, please include your name, phone number, and email address as shown on the order, as well as order number.

 

Thank you,

Carolina|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!