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Posts: 2
Registered: ‎04-30-2020

Why Is Payment Method Declined

I’ve had a Best Buy account for several months and up until this February was able to make purchases online successfully. Recently, however, I receive a message saying my payment method has been declined whenever I’ve attempted to make a purchase. I contacted my bank who told me there was no block or alert placed on my card for BestBuy.com so why is Best Buy declining my payment method? Can someone please fix this issue? Thank you.
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Registered: ‎01-03-2013

Re: Why Is Payment Method Declined

Hello, jessenika, 

 

Welcome to the forum, and thank you for your patience as you awaited our reply. Having trouble with a credited card would be most frustrating, especially if you've checked all information is accurate, and the order isn't being blocked on the bank's end. I would be delighted to dig further into this with you, so please keep an eye on your inbox in the top right corner of the page as I'll be sending you a private message. 

 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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