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New Member
Posts: 1
Registered: ‎04-16-2020

Why I can't cancel my order?!

The website should "Sorry, something went wrong, please try again later. [006]"


I already bought a same product on amazon, I don't want pay twice!

Best Buy Employee
Posts: 1,826
Registered: ‎01-09-2015

Re: Why I can't cancel my order?!

Depending on where it is in the process, it may not be able to cancel the order. Once it is being picked it is not possible. You’re welcome to return it you do not need it. Just make sure to do it within the return window.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 4,908
Topics: 147
Kudos: 371
Solutions: 225
Registered: ‎08-21-2017

Re: Why I can't cancel my order?!

Hi there, JojoJojo,


Welcome to our community forum. I can certainly understand only needing one of a product. In order to help fulfill your order as quickly as possible, you can typically only create an order within 30 minutes of your order being placed.


Have you been able to get assistance with this order? If not, please let me know and I'll be happy to see how I can help.

AndrewB|Social Media Specialist | Best Buy® Corporate
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