Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎02-05-2021

Why Bestbuy takes my money again even I returned the item?

[ Edited ]

Hi,

 

Recently I bought a $1092.49 Sony camera and I've changed my mind and returned it. I know I have to pay $150 for the restocking fee. And today I got an email with a receipt attached to the $942.49 refund. However, I got a notice from the credit card company that $942.49 had been paid. Now the status of the transaction is pending. But I don't think the transaction is a refund. Because it is added to the total amount of my spending. I don't understand why this is happening. I called customer service, but the phone hangs up.

 

My order number is {removed per forum guidelines}

 

Thank you.

New Member
Posts: 2
Registered: ‎02-05-2021

Re: Why Bestbuy takes my money again even I returned the item?

I called the card company and showed them the refund receipt. Finally today I can see the refund transaction.