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Posts: 6
Registered: ‎06-18-2021

Where’s my refund!??!!

I returned a gaming laptop, but I was told since I paid cash for it, you scammers (bestbuy) would send me a check???? Wth is wrong with you all?? Who does that? This will teach me to never buy at these crooks store ever again. It’s been days and still no word on my check. So where is it??
Posts: 4,971
Topics: 53
Kudos: 382
Solutions: 305
Registered: ‎11-29-2016

Re: Where’s my refund!??!!

Hello, Esanchez909,


Welcome to our forums, and thank you for posting your question.  I know whenever I return my purchases to a store, I’d like to make sure my funds are returned to me as soon as possible, so I completely understand why you’d want to gather more information regarding the status of your refund check.


Speaking of the check in question, as it sounds like you’re aware, purchases paid for in cash totaling more than $800 would be refunded by check within 10 business days.  This is outlined in the “Refund method and timing” section of our Return & Exchange Promise, which you’ll find here.


If you’ve returned your laptop to us over 10 business days ago (with business days being Monday-Friday of course), I’ll be happy to look into the status of this check further, and offer any additional assistance I can.  For me to do so, I’ll just need some information from you, so if you could use the blue “Private Message” button in my signature to send me:


  • Your first and last name
  • Your phone number
  • Your email address
  • The “Customer Service PIN” from the bottom of your receipt


As mentioned, be sure to use the blue “Private Message” button to get this sent my way, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.



SeanM|Social Media Specialist | Best Buy® Corporate
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