06-29-2021 10:28 PM
06-30-2021 09:18 AM
Welcome to our forums, and thank you for posting your question. I know whenever I return my purchases to a store, I’d like to make sure my funds are returned to me as soon as possible, so I completely understand why you’d want to gather more information regarding the status of your refund check.
Speaking of the check in question, as it sounds like you’re aware, purchases paid for in cash totaling more than $800 would be refunded by check within 10 business days. This is outlined in the “Refund method and timing” section of our Return & Exchange Promise, which you’ll find here.
If you’ve returned your laptop to us over 10 business days ago (with business days being Monday-Friday of course), I’ll be happy to look into the status of this check further, and offer any additional assistance I can. For me to do so, I’ll just need some information from you, so if you could use the blue “Private Message” button in my signature to send me:
As mentioned, be sure to use the blue “Private Message” button to get this sent my way, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.