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New Member
Posts: 2
Registered: ‎01-12-2018

Where is my package?

[ Edited ]

Hi there,

 

I've been trying to figure out how to contact your support team and couldn't find any email address. I placed an order that was supposed to arrive before Christmas and the tracking info says it hasn't even been picked up by UPS yet. Can you please help me understand what's going on here? Order {removed per forum guidelines}

Posts: 8,667
Topics: 411
Kudos: 588
Solutions: 369
Registered: ‎09-29-2008

Re: Where is my package?

Hello abrooks,

 

Welcome to our Community. As I know from my own experience, having a shipment go astray during shipping can be quite frustrating indeed. I was discouraged to hear you've had this occur and I regret any inconvenience to you.

 

I'd like to look into this for you, but will need some additional details to begin. If you will please send me a private message that includes the following information for verification, I’ll do my best to help:

 

  • Your full name
  • Your telephone number
  • Your email address
  • Your shipping address

 

To send me a private message, please click the button labeled "Private Message" in my signature below. I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-12-2018

Re: Where is my package?

I sent you a private message
Posts: 5,453
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Registered: ‎01-21-2014

Re: Where is my package?

Good morning, abrooks,

 

I hope you don't mind, but as John is currently out of the office, I thought I might reach out to you on his behalf.

 

Please know we have received your recent private message, and I'll be following up with you via that communication method shortly. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.

 

Thanks for posting,

Alexandra|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!