Add Product

Search Results:

New Member
Posts: 1
Registered: ‎06-12-2018

Where is my order - my second (replacement) order

I placed an order that went to UPS, was then given to USPS and then lost. I called to get a replacement and was assured that it would arrive by June 12. Again, no package. I checked the tracking and found that two days ago the package was less than 100 miles away in Philly - I live in NYC. That is a 1.5 hour drive. For two days now it has been "in route to next location".


Oh, by the way, fix your BBY support website. I forgot my password and your system will not allow me to reset it. Everytime I receive an error stating I need to fix the highlighted areas and to try again. The problem is, there is nothing highlighted. I tried several times on different browers and all had the same problem. I actually had to register again under a different email address.


What is going on????

Posts: 4,388
Topics: 26
Kudos: 363
Solutions: 238
Registered: ‎12-23-2016

Re: Where is my order - my second (replacement) order

Hi again maddog69,


Welcome back to the forums.  Thanks very much for letting us know about the hiccough with resetting your password. I’m not sure why that’s happening, but I’ll definitely keep an eye on that.


Regarding your order, I’ll be happy to check into it to see what’s going on with that shipment. If you could please send me a private message, by using the link in my signature below this post, I’d appreciate it. Be sure to include the order number along with the phone number and email address associated with it.


Once I have that, I’ll take a look and see what options we have to help you out.



Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!