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New Member
Posts: 2
Registered: ‎03-07-2019

Where is my order, it says delivered?

I placed an order on March 4th, The tracking shows it was delivered on March 6th which was yesterday. I called USPS and they said it had been delievered as well. What are my options in trying to either get another speaker or getting a refund for this since I never got it?

Posts: 94
Topics: 5
Kudos: 13
Solutions: 7
Registered: ‎12-28-2015

Re: Where is my order, it says delivered?

Hello, CarstenAnderson,

 

Welcome to our Best Buy Forums and into our community.

We certainly want our customers to receive their orders on time as promised. I can imagine it hasn’t been an ideal experience with not receiving your speaker. In some cases, we have seen that packages are delivered to a nearby neighbor.

 

Have you check with your local neighbor in make sure the order was not delivered to the wrong address by mistake?

 

Kindly,

Ken|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-07-2019

Re: Where is my order, it says delivered?

Yes, I have looked on these forums and did everything that you have asked everyone before me. No one around me has my package sadly. Smiley Sad
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Posts: 94
Topics: 5
Kudos: 13
Solutions: 7
Registered: ‎12-28-2015

Re: Where is my order, it says delivered?

CarstenAnderson,

 

I am happy to take the time to look into your order on my end. Could you please send me a private message with the following information:

  • Full Name
  • Phone Number
  • Email Address
  • BestBuy.com Order Number

 A private message can be sent to me by choosing the blue button in my signature at the bottom of this post. I look forward to hearing from you!


Regards,

 

Ken|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!