BestBuy.com

[aarishgrover]

Hey 

I ordered a $2K device and NO SIGN!! Left out in the open and stolen.

I ordered via same day delivery and order was handed to something called ShipIt. It was very clearly stated that if the delivery person can't reach me, they'll take the order back AND that a sign will be required.

Instead the delivery person just leaves it outside the leasing office, no sign. Does not even bother coming up to my apartment which is 0.2 miles from there.

ATtache dphoto. By the time i reached the package was gone like of course.

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I'm so worried best buy will just steal my money here. Please refund ASAP i'll buy what i need in person, thank you.

Also no customer support after 7PM - why deliver during that time??? So stressful.

[hockeycanuckjc Community Veteran]

Not trying to sound negative or anything but because its a $2,000 item an investigation may need to take place through Best Buy. Does your apartment complex have cameras that you can see the footage of what happened? In the event of an investigation, if Best Buy determines it was delivered correct you may need to contact local Law Enforcement to handle the situation if it was stolen. Best Buy will work with any parties involved in order to conduct a more through investigation of the theft. 

[SeanM-BBY Retired: Social Media Specialist]

Good morning, aarishgrover,

Welcome to our forums, and thank you for reaching out to us for assistance.  As someone who’s been in a similar situation just recently, I can understand how frustrating it can be to come home expecting a package waiting for you, only to arrive home to an empty doorstep or mailbox. 

I’d like to take a closer look into this matter and offer any additional assistance I can, however, I’ll need a few pieces of information from you before I’m able to do so.  If you could send me a private message with the following information:

• Your first and last name
• Your phone number
• Your email address
• Your order number

As mentioned, I’ll need you to send me this information in a private message, so be sure to utilize the blue “Private Message” button in my signature to get this sent my way.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Hope to hear from you soon,

[hockeycanuckjc Community Veteran]

arrisishgrover, 

Just a little bit of commentary about deliveries. I live in an apartment complex and Amazon has always been leaving packages in the mail room without taking them to the individual apartments. This lead to things getting stolen in our complex. 

It leads me to believe that new people may be hired recently for the deliveries and don't want to do the hard work to make sure a customer gets their package. Just my two sense. 

[aarishgrover]

Hey any updates here????? Team seems to have gone silent despite giving all the information and i'm down $2K. Please expedite folks, happy to help in anyway

[Sarah-BBY Social Media Specialist]

Good Morning, aarishgrover. 

Thank you for remaining patient. I’m not sure if you saw Sean’s last message, as he had explained he be out of the office for a few days. I’ve been keeping a close eye on this for you, and I do have an update from our support team. I’ll be reconnecting with you privately. We can continue working together there. 

Best,