10-01-2022 01:25 PM
I ordered an item and it claims it was shipped, yet the shipping information says:
"Shipper created a label, UPS has not received the package yet". This has been the only update for several days now, which means that a shipping label was created but the order was never actually shipped out.
When will the order actually ship instead of just marking it as shipped but not actually shipping it?
10-01-2022 02:09 PM
Hi there, AlphaGamer,
Thanks for reaching out to us here on Best Buy Forums, although I wish it were under better circumstances. This is far from the experience that we strive to give our customers.
I would be happy to look into this closer and assist where possible. To get started, kindly send me a private message with your full name, phone number, and email address, along with your order number.